Last Updated: July 18, 2026
Customer Cancellation
- Deposits and payments are generally non-refundable if the customer cancels the booking.
- Date changes may be accepted depending on availability.
Cancellation by Traevo
If Traevo cancels a trip due to unsafe weather, sea conditions, mechanical issues, or other operational reasons, customers may choose:
- A full refund; or
- Rescheduling to another available date; or
- An alternative tour of equal value, subject to availability.
No Show
Customers who fail to arrive at the agreed meeting point without prior notice are considered a “No Show,” and no refund will be issued.
Force Majeure
Traevo is not responsible for delays or cancellations caused by events beyond our reasonable control, including severe weather, natural disasters, government restrictions, or port closures.
Refunds, when approved, will be processed using the original payment method whenever possible.